Student Accounts Survey

In an effort to improve our customer service in the Student Accounts Office at Aurora University, we are conducting a research study to determine the effectiveness of our current office and online procedures. We are surveying parents and students at Aurora University and asking them to complete a brief (approximately 10 minute) questionnaire. There are no foreseeable risks associated with this project, nor are there any direct benefits or payments to you. All responses are confidential. Your participation is voluntary, and you may withdraw from this project at any time. This study is being Aurora University Student Accounts. If you have any questions or concerns regarding this survey, please contact us at

Please indicate your level of satisfaction to the following statements using the scale:
1 = Very Dissatisfied          2 = Dissatisfied          3 = Neutral          4 = Satisfied          5 = Very Satisfied
  1 2 3 4 5
Overall, how satisfied are you with Student Accounts?
Overall, how satisfied are you with the online billing information?
I have attended AU-4U which enhanced my learning. (If not attended, skip to the next question)
I know how to access the Online Student Accounts Center (OSAC) from Web Advisor.
I am aware of the services provided by Student Accounts.
The information found on the Student Accounts homepage is helpful.
The University has provided me with adequate information about Student Accounts.
When I utilize Student Accounts services, the staff is helpful and friendly.
Written communication I receive from Student Accounts is clear and accurate.
I address any billing questions I have with Student Accounts.
When I visit Student Accounts, the staff provides a knowledgeable response.
When I initiate Meebo, email, etc., the staff is knowledgeable about my inquiry.
When Student Accounts sends me email messages, they are clear and accurate.
Please list any suggestions to improve Student Accounts' student service.
Please list any suggestions to improve online billing information.
Age : 
Sex : Male Female
Major : 
Please select your status:
I am a current AU student
I am currently a parent or legal guardian of an AU student
Are you, or your child, a transfer student?
What level of student are you?  If you are a parent of a student, what level of student is your child?
Adult-Degree Completion
Please indicate your class level. If you are the parent or legal guardian, please indicate your child's class level :
Other (please specify) 
Check all resources provided by Student Accounts that you utilize.
Web Advisor/Online Student Accounts
Monthly Payment Plan
How often do you interact with Student Accounts?
Once per week
Once per month
Once per semester