In an effort to improve our customer service in the Student Accounts Office at Aurora University, we are conducting a research study to determine the effectiveness of our current office and online procedures. We are surveying parents and students at Aurora University and asking them to complete a brief (approximately 10 minute) questionnaire. There are no foreseeable risks associated with this project, nor are there any direct benefits or payments to you. All responses are confidential. Your participation is voluntary, and you may withdraw from this project at any time. This study is being Aurora University Student Accounts. If you have any questions or concerns regarding this survey, please contact us at firstname.lastname@example.org.