Network and Applications Analyst

Share Share
 |   E-mail  |   Print  |   Text Size

Aurora University is an independent, comprehensive institution founded in 1893 offering bachelor's, master's, and doctoral degrees. Our two campuses are located in Aurora, Illinois and on the shores of Geneva Lake in Wisconsin.  Additionally, we have an Educational Center in Woodstock, Illinois.  We seek people passionately involved in the educational process who will help us realize our vision.

POSITION PURPOSE: The Network and Applications Analyst position supports learning for the university students, faculty and staff by providing a stable network and applications analytic support for each of the university campus locations.  Tasks include network, server and end-user support, application support and modification, account creation, backup system maintenance, system/user security, and faculty training of learning management system.

Core Competencies:

  1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.  Interacts effectively with a diverse group of faculty, staff, students and other customers of our service. Learns and uses operating practices of the department and Aurora University.
  2. Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
  3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
  4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.
Essential Job Functions:
  1. Residence halls network repairs.
  2. Network infrastructure backup support.
  3. Network printer configuration and support.
  4. Network and system documentation.
  5. Construction projects and small cabling projects.
  6. Novell network backup support including user account maintenance, file space all allocation, user rights.
  7. Windows server maintenance and support.
  8. Interact and work with faculty to provide support with LMS interface with classes.
  9. Collaborates with Senior System Administrators to plan, implement and troubleshoot system design changes and updates for the university learning management system.
  10. Provide system backup and recovery administration.
  11. Provide LMS training and training documentation.
  12. Maintain document information and processes.
  13. Performs daily administration, monitoring, trouble-shooting, maintenance, and backup of the university's Active Directory servers.
  14. Supports server applications for learning management system.
  15. Provide timely feedback regarding installation and repair requests to appropriate parties.
  16. Ability for occasional travel to alternate campuses located in Woodstock, IL and Williams Bay, WI.
  17. Ability to work off business hours as necessary.
  18. Performs other duties as assigned.
Essential Job Requirements:

Education:  
  • Bachelor's degree in computer science, information systems, or equivalent.
  • Certifications - CompTIAA Network+, CCNA preferred.

Experience:

  • Working in higher education in a self-directed work environment preferred.
  • Minimum four years working in a network environment.
  • Experience in providing technical support and training for hardware and software applications.
    • Medium size network environment
    • Run low voltage cabling, with CAT 5E, CAT3, fiber, coaxial terminations
    • General network, cable TV
    • Network switches, routers, firewall
    • TCP/IP working experience
  • Working knowledge of server hardware and operating systems: Novell and Windows environments.
  • Administering open source applications and operating systems.
  • Experience in providing technical support and training for hardware and software applications.
  • Ability to diagnose and troubleshoot network and application problems to develop plausible solutions(s).
  • Ability to troubleshoot when standard procedures are not possible, linking the problem with possible solutions.

Skills: 

  • Ability to determine cause of network problem and develop appropriate plan of action.
  • Excellent written, oral and presentation communication skills.
  • Ability to work with support vendors. 

Physical Requirements:

  • Ability to life 50 pounds, climb stairs and ladders.
  • Ability to move about campus, walk hilly terrain with ease.
  • Ability to work in awkward positions (bending/stooping/under desks).

Health, dental, life, contributions to 403(b), and tuition remission included.  Please submit resume with cover letter and contact information for three references including name, telephone and email address.

Apply to:

Aurora University
Human Resources
347 South Gladstone Ave
Aurora, IL 60506
630-844-5650 - fax
jobs@aurora.edu - email

Aurora University is an Equal Opportunity Employer and is committed to becoming a model university of the twenty-first century. Toward this effort we are determined to have a faculty, staff, and student body reflecting the cultural demographics of the Greater Chicago land Area.